Customer Service Agent

The Customer Service Advisor position involves interfacing with customers via inbound calls, outbound calls, or through the Internet, depending on client requirements. This role provides customer service support and resolves routine problems regarding the client's products or services. 

Responsibilities

• Manage incoming and outbounds calls efficiently and professionally.
• Identify and assess customers' needs to ensure their satisfaction.
• Provide accurate, valid, and comprehensive information using appropriate tools and method.
• Handle customer complaints promptly, offering suitable solutions and alternatives and following up to ensure resolution.

Requirements:

• Advanced English speaker, fluent in verbal and written English.
• Schedule flexibility: able to work all schedules weekdays and weekends.
• High school diploma or equivalent.
• Strong multitasking, prioritization, and time management abilities.
• Active and effective communication skills.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).

Location: San José, San Pedro

Heredia, Costa Rica